by Jeff Molander, Conversation Enablement Coach, Speaker & Founder at Communications Edge Inc.

Attention Web Marketers:
Intercepting customers during buying processes is no longer enough!

Fundamental elements of the customer/marketer relationship are changing. The Web is inherently interactive and, yes, increasingly social. How customers interact via the Web with your brand is proving to be experiential. Sounds trite but it’s not to be under-stated!

As customer behaviors emerge new marketing practices are needed. Multi-channel retail customer acquisition and retention cannot survive on strategies like affiliate and search marketing alone. What are these new strategies? Some call it “conversational” marketing. Whatever name you give it, this emerging practice area is all about joining in with customers – listening to them and interacting on a more intimate level.

How can marketers accomplish this and what social marketing strategy should be tried and tested first? Watch the above video for answers and stay tuned for Part 3 where we really get revved up with specific case studies and best practices from leading social marketers!

Jeff Molander
Jeff Molander

Jeff Molander is the authority on starting sales conversations online. He teaches a proven, effective and repeatable communications process to spark buyers curiosity about what you're selling. He's a sought-after sales prospecting trainer to individual reps, teams of sellers and small businesses owners across the globe. He's an accomplished entrepreneur, having co-founded the Google Affiliate Network and what is today the Performics division of Publicis Groupe.

Jeff also serves as adjunct digital marketing faculty at Loyola University’s school of business. His book, Off The Hook Marketing: How to Make Social Media Sell for You, is first to offer businesses a clear, practical way to create leads and sales with platforms like Facebook, LinkedIn, YouTube and blogs.

Jeff Molander is the authority on starting sales conversations online. He teaches a proven, effective and repeatable communications process to spark buyers curiosity about what you're selling. He's a sought-after sales prospecting trainer to individual reps, teams of sellers and small businesses owners across the globe. He's an accomplished entrepreneur, having co-founded the Google Affiliate Network and what is today the Performics division of Publicis Groupe.

Jeff also serves as adjunct digital marketing faculty at Loyola University’s school of business. His book, Off The Hook Marketing: How to Make Social Media Sell for You, is first to offer businesses a clear, practical way to create leads and sales with platforms like Facebook, LinkedIn, YouTube and blogs.

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